For independent hearing practices
Your patients avoid phone calls. Your practice runs on one.
We build AI front-desk, growth and patient-reactivation systems for audiology and hearing aid practices - so no enquiry is ever missed, and your database starts producing revenue again.
Our guarantee: every call answered within 60 seconds, 24/7 - or that month is free.
Hi, my dad needs a hearing test but he can’t really manage on the phone. Can I book for him?
Of course - you can book it right here, no call needed. Is he on Medicare Advantage? Many plans cover the test in full.
Yes, UnitedHealthcare.
Covered. I have Thursday 10:40am or Friday 2:15pm at [Location]. Shall I hold one and text you both a reminder?
Received 9:48 PM · Booked 9:49 PM · Practice closed
The core mismatch
You sell to people who find phone calls difficult - through a phone number
Nearly every hearing practice’s entire intake system is a telephone. Meanwhile the one thing your patients reliably struggle with is hearing on the telephone. That gap is where your growth is hiding.
“Hearing aids are a $3,000–$7,000 decision, deferred for years, and usually made with a spouse or an adult child in the room. Practices market to one person, on one channel, once.”
- Calls are missed while every clinician is in a sound booth
- Web enquiries sit overnight - and go to whoever replies first
- The decision-maker is often the daughter or son, who is never spoken to
- Price anxiety kills enquiries before insurance is ever explained
- Thousands of past patients sit dormant in Sycle, Blueprint OMS or TIMS
- AI assistants now recommend competitors when families ask where to go
Text-first
Patients and families can book, reschedule and ask questions without ever making a call.
Always on
Evenings, weekends and lunch breaks are when families actually research care.
Two audiences
Messaging built for the patient and for the adult child who pushed them to act.
Database first
The cheapest sale you will ever make is to someone you have already fitted.
What we build
Six systems, installed and maintained for you
Not a website. A patient-flow engine - with your audiologist in control of anything clinical.
1. AI Front Desk
Overflow and after-hours cover so nothing rings out.
- 24/7 voice agent for bookings and repairs
- Missed-call-to-text auto-recovery
- Web form replies in under 60 seconds
- Conversational SMS rescheduling
- Cancellation waitlist auto-fill
2. Visibility & AEO
Be the practice that AI assistants name.
- Answer-engine optimisation for ChatGPT, Gemini, Perplexity
- Location, condition and brand pages
- Google Business Profile management
- Review requests + AI-drafted responses
- Ads aimed at the family member
3. Conversion Tools
Turn anonymous traffic into booked diagnostics.
- Online screener with plain-language results
- “Which device suits me?” lifestyle quiz
- Insurance & benefit eligibility walkthrough
- OTC vs. prescription explainer
- Accessible chat with instant human handoff
4. Database Reactivation
The highest-margin revenue in your practice.
- Patients fitted 4+ years ago
- Tested-but-never-purchased re-invites
- Annual clean-and-check recalls
- Second-ear and upgrade campaigns
- Supplies and wax-guard top-ups
5. Clinical Support
Admin relief, never clinical judgement.
- Ambient scribe for case history and counselling notes
- Plain-language audiogram letters for families
- Personalised post-fitting care plans
- Device troubleshooting assistant
- Teleaudiology funnel and positioning
6. Intelligence
Stop guessing where patients are lost.
- Call transcript analysis and front-desk coaching
- Objection mining from calls and reviews
- Cost per booked diagnostic test
- Test-to-sale rate by source
- Monthly plain-English reporting
Revenue at risk
What are unanswered calls actually costing you?
Adjust the figures to match your practice. Everything is calculated in your browser - nothing is sent anywhere.
Your estimated opportunity
Modelled on published industry benchmarks, not a promise of results. We will rebuild this with your real call reports and practice-management data during the free audit.
Verify these numbers with a free auditFree, no obligation
The 12-point practice audit
Before we quote anything, we test your practice the way a patient’s daughter would at 7pm on a Tuesday. You get a scored one-page report and the three fixes that matter most - yours to keep either way.
- After-hours call testWe call at 7pm and record what happens.
- Peak-hours answer rateCalls at 10:30am and 2:30pm, when clinicians are booked.
- Speed to leadWe submit your web form and time the reply.
- Missed-call recoveryDoes a hang-up trigger any follow-up at all?
- AI assistant visibilityDo ChatGPT, Gemini and Perplexity name you - or a competitor?
- Google Business ProfileReviews, responses, photos, services, hours vs. top 3 rivals.
- Booking frictionCan a patient book online, on a phone, in under a minute?
- Local search footprintLocation and condition page coverage.
- Accessibility (WCAG 2.2)Automated scan plus manual contrast and text-size review.
- Video captioningNon-negotiable for a hearing-loss audience.
- Tracking-pixel exposureAd pixels firing on health-related pages.
- Database dormancyHow much revenue is sitting unworked in your PMS.
Pricing
Three tiers. No long tie-ins on tier one.
Single location, independent practice. Multi-site and group pricing on request.
AI Front Desk
For a practice with enough demand that is losing it on the phone.
$400/mo
+ $1,000 one-time setup · 6-month minimum
- 24/7 AI voice agent
- Missed-call-to-text responder
- Online booking + calendar sync
- SMS reminders & rescheduling
- Accessible website chat
- Monthly call-transcript analysis
- Basic attribution dashboard
- Monthly strategy call
AI Growth
For a practice with open chair time that needs it filled.
$800/mo
+ $1,500 one-time setup · 12-month term
- Everything in AI Front Desk
- Answer-engine optimisation (AEO)
- Location & condition page programme
- Online hearing screener + triage
- Review engine with AI responses
- Content repurposing - 1 recording, 30 assets
- Long-cycle nurture sequences
- Quarterly reactivation campaigns
- Bi-weekly strategy calls
AI Practice
For multi-location groups or a database above 1,500 patients.
$1,200/mo
+ $2,000 one-time setup · 12-month term
- Everything in AI Growth
- PMS integration (amplifyOMS / Sycle / Blueprint)
- Monthly database reactivation
- Plain-language audiogram letters
- Device troubleshooting assistant
- Ambient scribe setup & training
- Waitlist auto-fill
- Multi-location attribution
- Weekly strategy calls
Usage costs (voice minutes, SMS, 10DLC registration, AI API calls, call-tracking numbers) are passed through at cost + 15%, capped at $100/month with notice before any overage.
Every call answered within 60 seconds, 24/7 - or that month is free
We will not guarantee how many hearing aids you sell; nobody honestly can. We guarantee the thing we actually control: that no patient or family member who reaches out to your practice is ever met with silence.
Built to survive scrutiny
Compliance is not an afterthought - it is the reason to hire us
Most agencies will happily bolt a chatbot onto a healthcare website and walk away. Hearing care is regulated, your audience is protected, and health-adjacent tracking pixels have already triggered a wave of litigation.
We sign a BAA in both directions, keep protected health information out of consumer AI tools, disclose AI assistants where required, and always offer a route to a human being.
- HIPAA-aligned with signed BAAs
- No PHI in consumer LLMs
- Pixel & tracking audits
- WCAG 2.2 AA remediation - no overlay widgets
- AI disclosure & human handoff
- No diagnostic or curative claims
- Red-flag referral routing
- FTC/FDA-safe ad copy review
What AI never does here
- It does not diagnose. Online screeners are labelled clearly as screening tools, not hearing tests.
- It does not program devices. Fitting and fine-tuning stay with your audiologist.
- It does not override urgency. Sudden or one-sided loss, pain, drainage or dizziness route straight to a human and an ENT referral prompt.
- It does not pretend to be a person. Assistants identify themselves and offer a human immediately.
- It does not publish unreviewed clinical content. Your provider signs off before anything goes live.
Straight answers
The objections we hear most
This is more than we spend on marketing today.
Compared with what? At a $4,500 average sale and roughly 50% gross margin, one extra fitting per month is about $27,000 a year in gross profit. Tier one costs $18,000 a year, so it pays for itself at around 0.7 extra fittings a month.
The real question is not the fee - it is whether you believe the revenue-at-risk figure. So let us test it. Pull your call report and we will check it together, free.
We answer our phones perfectly well.
Possibly. We will find out in the audit, and we will show you the evidence either way: a recording of what happens when we call at 7pm, and a timestamp of how long your web form took to get a reply.
If your practice passes, we will tell you so and point you to the database instead. That is usually where the bigger number is anyway.
AI will feel cold and robotic to my patients.
Agreed - which is exactly why the assistant identifies itself as an assistant, offers a human immediately, and leads with text rather than voice.
Your patients have hearing loss. A great many of them would far rather text your practice than call it. At the moment, you do not let them.
My audiologist will not have AI anywhere near clinical work.
Correct, and neither will we. Tier one touches nothing clinical whatsoever - it answers phones, books appointments and recovers missed calls.
Clinical-adjacent tools such as the ambient scribe and audiogram letters are opt-in, reviewed by your provider before anything reaches a patient, and sit entirely under their control.
Could we not just use ChatGPT ourselves?
You could, and you should not put patient information into it. What you are buying from us is the integration with Sycle or Blueprint OMS, the signed BAA, the accessibility compliance, the pixel audit, the voice infrastructure and 10DLC registration - and the fact that nobody on your staff has to maintain any of it.
How quickly does this go live?
The AI front desk is typically answering calls within 10 to 14 days of kickoff. Database reactivation usually produces its first booked appointments inside the first 30 days.
Visibility work - AEO, local pages, reviews - needs three to six months of runway. We say so plainly, which is why those tiers carry a twelve-month term.
What do you need from us?
A signed BAA, one named point of contact, access to your practice-management system, Google Business Profile and ad accounts, and roughly twenty minutes of your audiologist’s time each month on camera. That recording becomes a month of content.
Do you work with competing practices in the same area?
No. We take one practice per market, defined by catchment rather than city limits, and we will tell you up front if your area is already taken.
Next step
Request your free 12-point audit
No pitch deck, no obligation. We run the twelve tests, score your practice out of 120, calculate your revenue at risk and send you a one-page report with the three fixes that matter most.
- Takes us about 48 hours to complete
- Delivered as a one-page PDF, yours to keep
- Includes a recording of our after-hours call
- We tell you if you do not need us
Prefer to talk or text? (702) 664-1294
Email: info@designwebmd.com